FAQs - Frequently Asked Questions

1. Why do you use soy wax instead of paraffin?

  • We chose to use soy wax after countless hours worth of research into different waxes. Soy waxes are made from natural vegetables and will  burn longer, whereas paraffin wax is a by product of refined gasoline and harmful to the environment when burned. Soy wax is also 100% biodegradable and releases our scents easier than other waxes.

2. What kind of wicks do you use?

  • For our seasonal and regular scent lines, we use lead-free, 100% cotton wicks, but for our special themes, we use wooden wicks.

3. Where do you get your materials?

  • Our materials come from leading candle supply companies: Aztec Candle, Candle Science, Virginia Candle Company (local to us!), and BrambleBerry.

4. Where are your candles made?

  • Jen & Jute Candle Company is located in a small town in the heart of the Appalachian Mountains of Southwestern Virginia.

5. What is your shipping time?

  • Our ready-made candles ship on Wednesdays and Fridays of each week; however, if you have a special order, our candles take two (2) weeks to cure, and we will ship out the next ship day after the cure time is over. (Wholesale orders may take longer depending on the number of candles ordered.)

6. Do you have a store I can visit?

  • Presently, we do not have a storefront and are working out of the home. However, our goal is to one day have our candles available for purchase in local businesses and eventually have a storefront of our own.

7. Why does my candle have foggy spots on the glass?

  • That "foggy spot" is actually a wet spot, and it's perfectly normal in container candles of all types. It's just a little pocket of air that's gotten between the glass of the jar and the wax as it cooled.

8. Why is there little white dots in my colored candle?

  • Those white dots are what we call "Frosting" on top of candles of all styles and makes; however, they are more common in soy waxes. This Frosting isn't anything serious, but it is where tiny air bubbles have cooled and caused the small discoloration. If you light your candle or melt your wax, you will see that heat makes them disappear.


Have any additional questions? Please email them to info@jenandjute.com or check out contact page.